Returns – We’re Here to Help!

Return & Exchange Policy

Original Outbound and Return Shipping: Customers are responsible for both the original (outbound) and return shipping costs unless the product has a manufacturing defect or the wrong product was sent.
In the event of a damaged product or an incorrect product being sent, please email high-resolution images to [email protected] for review.

Free Shipping Orders: If your order qualified for free shipping because the product value was $150 or more, an amount equivalent to the return shipping cost will be deducted from your refund.

Condition of Fabric: Fabric must be returned in new, uncut condition and must have been kept in a smoke-free environment.

Refunds: A refund will be issued after the returned fabric is received and inspected. Please allow up to 14 days for the refund to be processed.

Restocking Fee: A 25% restocking fee applies to all authorized returns or exchanges unless the return or exchange is due to a manufacturing defect or the wrong product being sent.

Final Sale – Orders of 15 Yards or Less: Since all our fabrics are custom-cut to your specifications, we are unable to accept returns for orders of 15 yards or less. Such orders are considered final sale unless the product has a manufacturing defect or the wrong product was sent.

Return Request Period: Returns must be requested within 15 days of receiving your order.

For further assistance, please email us at [email protected] or call at 516-417-2547.

If you have any questions, don’t hesitate to reach out — we’re happy to help!