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Frequently Asked
Find answers to the most common questions about our products, services, and policies.When to expect you fabric delivery?
For instance, if you place an order for Next Day Shipping on a Monday afternoon, the order will leave our warehouse on Tuesday, and arrive to you on Wednesday. We primarily use UPS for our shipments, and the longest it will usually take is 5 days from the day after you place your order. Orders for items that are back-ordered or out of stock may take longer to ship, depending on availability.
What to do if return is needed?
Your satisfaction is important to us! If a fabric is damaged or has defects, contact customer service for a return: 516-465-6400. The return period is 30 days.
Can I order fabric samples?
Yes, we provide samples so you can see and feel the fabric before making a purchase.
How many types of fabrics do you offer?
Once described by Newsday as a “football field of fabrics,” The Fabric Mill is quite simply an oasis for the home. Imagine 22,000 square feet of designer fabrics, trims, and decorative hardware all ready to be custom-cut and tailored to your vision. Whether you’re redecorating a single room or designing an entire home, The Fabric Mill offers an impressive selection of high-quality textiles and accessories to bring your creative ideas to life.